Xbox Tech Support horror story...

[Enderet]

http://www.consumerist.com/consumer/...red-220997.php

If something like that ever happened to me, i would probably forget about MS's console for a few months or years.:thumbdown

[Gantua]

Wow thats harsh. I remember one time a few uyears ago calling about my dsl service being down and reached an outsourced call center and had a similar experience. After getting offthe phone with no resolution to my problem I fired off an e-mail to corporate here in the U.S. My dsl was fixed within 45 min I had 2 sbc trucks and about 4 techs at my house working on it. When I get really angry I use e-mail much much easier to get a really pointed e-mail off to someone and get a response than stammering for words over the phone because you're so pissed off you can't see straight.

[Egon Pax]

yeah, i just checked out the story (it was linked on kotaku... or joystiq.)

anyhow, my call experience to MS support wasn't nearly as bad thankfully. i did get a female CSR with a Indian accent, however she was pretty nice. of course my warranty was extended because it was made in 2005.

however, i could see this story to be true (some people who replied seem to think otherwise.) i was on the phone with an AT&T support for my brother's DSL and the Indian-accented CSR kept interrupting me and/or didn't want to listen to me. i finally just hung up and figured the problem out myself seeing as though he couldn't.

[DarqHelmet]

Holy hell screw that M$ needs to shyt can that support company and get a new one.